Recent Posts in ‘CRM’
CRM (short for client or customer relationship management) is software you use to organize your relationships and communication. From Highrise to Salesforce, we’ve tinkered with and implemented a number of different CRMs over the years. Check back often for the latest news in the Customer Relationship Manager world, as well as tips and reviews on the best CRM software!
37signals – Managing Software Exceptions
There is a dearth of online, project management applications on the market at the moment and, where clients sign up for these applications and start to use them in earnest, they can quickly become reliant on this software and issues in the software and its use can cause significant problems. Exceptions in software happen when
37signals Network Uptime
37signals has published its New Years resolution to have 100% uptime for its key product, Basecamp. Basecamp provides tools as an online subscription based service to help businesses, both small and large, to manage their projects and let team members collaborate to deliver results. With the provision of storage for centralized documents and files, task
Are 37signals Customers Happy?
37signals maintain what they call their ‘Frown ratio’ which is designed to be a measure of how happy their customers are. The score represents the views fed back from customers who have contacted the 37signals service desk. 37signals began this score-keeping in 2010 and initial findings suggested an 84% satisfaction rate. Extended on into 2011,
TeamLab Santa Offerings
TeamLab, the online, collaborative project and business management application that is quickly growing in popularity, is offering a number of goodies to its customers in preparation for 2012. Teamlab is offering a package of additional services that will be available for the whole of 2012 and these extra services, 50Gb of disk space and advanced
Highrise Links to LinkedIn
October saw the introduction of LinkedIn profiles within Highrise, the 37signals application that lets its users manage its contacts and customer relationships. This new functionality now allows users to add URLs for LinkedIn to their contacts so they can see the corresponding profiles directly within Highrise. This new feature has come about from a significant
New Highrise to Basecamp Project Feature Introduced
37signals have announced that they are adding a new feature to their suite of applications that will allow users to create a Basecamp project from a Highrise deal and it’s as easy as clicking the new ‘Start a Basecamp project’ button in the Highrise screen. This has been a much-asked for development and one which
Brainstorming for Project Managers!
Brainstorm, as an application, started life as an internal platform to manage innovation within Intuit but is now available as a product to its clients. It started with two principle aims, which were to submit and idea and to search for an idea and this has grown into a user-friendly, intuitive tool for enterprises to
Working with Writeboards
37signals is well-known in the project management industry for its cloud-based collaborative service software, most commonly, Basecamp. Writeboard is another product that is designed for collaborative writing and, following the signature feature of all 37signals applications, its focus is on interface simplicity.
37signals Products – Reminders for all on a single page from 37,000ft!
Users of the different 37signals products have, to-date, had to view their reminders in different locations, but now the new tool, 37,000ft, from SignalKit, allows all the combined reminders to be shown on a single page. So, reminders from todo and Highrise, along with milestones in Basecamp and tasks in Highrise will appear in one
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